Employees and Work Experience
Current Process
Pain Points
Expectations
Insight
Diagnostician, 8 years of experience
Visual inspection of the car’s exterior, suspension, and bodywork. Uses paper checklists.
Paper gets crumpled or lost. Difficult to make corrections in checklists for different types of cars.
A simple app where defects can be added and stages of diagnostics switched quickly.
Digitization will eliminate the risk of damage or loss of checklists, and dynamic elements will speed up the process.
Evaluator, 5 years of experience
Checks the engine, fluids, and system performance. Uses paper notes for comments.
Handwritten comments are difficult to read. A dark mode is needed for working under the hood with a flashlight.
The ability to leave easily readable notes and switch between items with one hand.
Dark mode reduces eye strain in poor lighting conditions.
Senior Mechanic, 12 years of experience
Manages the diagnostic process and verifies completed checklists.
Standard checklists often don’t match the car’s configuration. Has to add custom items.
Dynamic checklists that adapt to specific car models.
Flexible interface improves diagnostic accuracy and reduces the number of routine operations.
Newcomer, 1 year of experience
Assists senior staff. Inputs data into checklists.
Difficult to understand handwritten comments from senior colleagues. Filling out checklists is challenging due to time constraints.
A simplified interface with the ability to add photos and use templates for typical tasks.
Unified templates help newcomers learn tasks faster.
Service Advisor, 7 years of experience
Oversees data transfer between employees and clients.
Loss or damage of checklists complicates data transfer to clients.
Automatic report generation for diagnostic results to be shared digitally.
Automating reports increases transparency for clients and streamlines employees’ work.
